Privacy Policy

Introduction

Neuravine is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, process, and safeguard information when you interact with our services or visit our website. We comply with Thailand's Personal Data Protection Act (PDPA) and applicable international data protection standards.

For questions about this policy or our data practices, please contact us at privacy@neeuraviinekj.

Data We Collect

Information You Provide

When you contact us, request services, or engage with our website, we may collect the following personal data:

• Name and contact information (email address, phone number)
• Company name and professional title
• Inquiry details and communication preferences
• Service requirements and project specifications

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website and exit pages

This information is collected through cookies and similar technologies. For detailed cookie information, please see our Cookie Policy.

How We Use Your Data

Service Delivery

• Responding to inquiries and service requests
• Providing consultations and professional services
• Managing client engagements and projects
• Delivering reports, documentation, and deliverables

Communication

• Sending service updates and project communications
• Providing information about our services (with your consent)
• Responding to your questions and requests

Website Improvement

• Analyzing website usage to improve user experience
• Understanding visitor behavior and preferences
• Technical troubleshooting and performance optimization

Legal Compliance

• Meeting regulatory and legal obligations
• Protecting our legal rights and interests
• Preventing fraud and security threats

Legal Basis for Processing

We process your personal data under the following legal bases as defined by PDPA:

• Consent: When you voluntarily provide information through contact forms or service requests
• Contract Performance: When processing is necessary to fulfill our service agreements
• Legitimate Interests: For business operations, service improvement, and security purposes, where such interests do not override your rights
• Legal Obligation: When required to comply with Thai law or regulations

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share information with the following parties:

Service Providers

We work with trusted third-party service providers who assist in our business operations, including:

• Website hosting and technical infrastructure providers
• Email communication platforms
• Analytics services (Google Analytics)
• Cloud storage providers

These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law, court order, or government authority, or when necessary to protect our legal rights and interests.

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Secure server infrastructure and access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Incident response procedures for data breaches

While we strive to protect your data, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security but commit to maintaining industry-standard protections.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Contact inquiries: 2 years from last communication
• Client project data: Duration of engagement plus 5 years for legal and professional requirements
• Website analytics: 26 months
• Marketing communications: Until you withdraw consent

Data may be retained longer if required by law or to establish, exercise, or defend legal claims.

Your Rights

Under PDPA and applicable data protection laws, you have the following rights:

Right to Access

Request confirmation of whether we process your personal data and obtain a copy of your data.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data when it is no longer necessary for the purposes collected or when you withdraw consent.

Right to Restrict Processing

Request limitation of processing in certain circumstances.

Right to Data Portability

Receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to Object

Object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Withdraw consent at any time when processing is based on consent, without affecting the lawfulness of processing before withdrawal.

To exercise these rights, please contact us at privacy@neeuraviinekj. We will respond to your request within 30 days.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and your choices regarding cookies, please review our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

International Data Transfers

Your personal data is primarily processed and stored within Thailand. If we transfer data outside Thailand, we ensure appropriate safeguards are in place to protect your information in accordance with PDPA requirements.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand or other relevant supervisory authority in your jurisdiction.

Contact Information

For questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: